Curriculum Vitae

Name: Chris Saville Tel: 01274 589064

Date of Birth: 06/04/84 Mobile: 07890 405735

Address: 29 Park Road
Windhill
Shipley
West Yorkshire
BD18 2JU

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Education
Salt Grammar School (1997 – 2000)

English Literature C
English Language C
Mathematics C
Science (Double Award) C/C
History D
Geography D
French C
Graphic Design B


Bradford College (2000 – 2001)

Information & Communication Technology – Pass



Employment

Learning & Skills Council Bradford (28th September 2005 – 13th January 2006) Data Input

This was a temporary contract working through Kelly Services Agency. At the learning and skills council I was working as part of a small team, my main duty was to input all new starter application forms onto a database. I also had to file all applications that had been input.

Abbey Plc (24th Nov 2003 – 28th July 2005) Customer Advisor

At Abbey I worked in three different teams in my time there. Firstly I worked in the account changes team processing Power of Attorney and Court of Protection documents. I then moved onto the Tax Deduction Certificate team, which involved the processing of Tax Deduction certificates and also Account Statements.
Finally I worked on the Direct Debit Refund team, which involved the processing of Direct Debit and Standing Order Refunds. I received two applause awards from Abbey for outstanding work and “going that extra mile” to make shore work is completed to a high standard. I have also been involved in several fund raising events, including raising seven hundred pounds for The British Red Cross, eighty pounds for Children in Need and fifty pounds for Comic Relief, which made our team very popular within the company.

My responsibilities were as follows:

• Processing the legal documents mentioned above.
• Answering telephone calls from Abbey’s main call centres, branches and customer’s. The type of calls received can range from general queries and requests for documents to complex customer complaints. These queries were dealt with by myself in a patient and understanding way whilst controlling the call efficiently and following it up if required.
• Meeting targets and deadlines whilst organising my priorities and staying motivated, consistently hitting my monthly service standard by 110%
• Training new colleagues and being a helpful point of reference. I checked work for new colleagues to make sure it was correct until they were at a good skill level.
• Keeping the filing system’s up to date and archived.
• The maintenance and upkeep of the fax machine, this includes sending and receiving faxes from internal and external companies.
• Upholding the Data Protection Act as I dealt with customer’s accounts and being aware of possible fraudulent actions.
• Liasing with team members on a day-to-day basis to keep up to date with any problem cases or items which need to be followed up and complaints that are currently being dealt with.
• I was also responsible for batch testing and creating process notes for new colleagues to work from.
• I also did overtime regularly when the team was suffering from shortfalls and when other members of the team were ill.

Home Bargains (15th Sep 2003 – 15th Nov 2003) Sales Assistant

I worked for two months in a busy supermarket in Shipley town centre.

My responsibilities were as follows:

• Working in a busy environment and first hand with customers.
• Answering any customer queries in a helpful and polite manner.
• Working a cash register, handling money and cashing up the till at the end of the day.
• Managing large queues in a high pressure environment,
• Sorting deliveries and shelf filling.

Barclays Home Finance (1st Sep 2001 – 22nd May 2003) Home Finance Assistant

At Barclays I worked in two different teams. Firstly I worked on the mortgage processing team as a contact for Mortgage Brokers and Central Business Managers. I also worked on the Mortgage Completions team, overseeing the completion of mortgages. In my time as the main contact of the Mortgage Brokers and Central Business Managers I was the only employee in the building who knew the complex workings of the processes involved with setting up Broker involved Mortgage case’s and the payment to Mortgage Brokers, therefore I had to solely deal with any complaints which arose and deal with enormous amounts of pressure.

My responsibilities were as follows:

• Answering telephone calls from call centres, branches, customers, mortgage brokers and central business managers. Some of these calls could be quite complex and needed a lot of attention and patience to deal with the calls effectively.
• Fully responsible for setting up mortgage case’s over £500,000.
• Arranging payments to Mortgage Brokers and Central Business Managers and keeping track of the progress of mortgage case’s to enable me to know when a payment is due.
• Meeting targets and deadlines whilst prioritising work effectively and staying motivated whilst working alone for long periods of time.
• Processing mortgage completion documents.
• Opening and sorting post efficiently.
• When I left the company I trained 3 people in the last month on the complex workings of dealing with the Mortgage Brokers and Central Business Managers.

Personal Qualities
I have a positive outlook on life. I am polite and respectful towards others. I have an excellent manner with people on both a professional and personal level. I can work efficiently as part of a team but work equally as well individually. I am confident, energetic and prepared to work hard. I am keen to better myself and am willing to take on any training if there is the opportunity.



Hobbies and Interests
I enjoy socialising with friends and going out at weekends as well as listening to music. I regularly play tennis and football and go to the gym 2-3 times weekly as I enjoy keeping fit and healthy.




References
Abbey Barclays Home Finance
Personnel Department Po Box HK444
PO Box 1109 Leeds
Bradford LS11 8DD
BD1 5ZJ